Frequently Asked Questions

There are several convenient ways to shop with Salon First:

• Online: Place your order through our website and have it delivered to your door.
• Click & Collect: Order online and collect from our Dandenong South showroom.
• In-store: Visit our Dandenong South showroom and shop in person.
• Over the phone: Call our friendly team on 1300 725 661 between 9am and 4pm Monday - Friday to place your order.

Absolutely! Your invoice will be emailed to you once your order has been completed and is ready for dispatch.

A printed copy of your invoice will also be included with your goods.

Yes! Tracking details are automatically provided for delivery orders, allowing you to follow your parcel's journey.

We aim to get your order on its way as quickly as possible. Most orders placed before 2pm are dispatched the same business day.

We use a combination of courier services and Australia Post to provide reliable delivery throughout Australia.

Delivery times vary depending on your location and the carrier used. Metro areas generally receive faster delivery, while regional and remote locations may take a little longer.

Please note that dispatch and delivery timeframes are estimates and may vary during busy periods.

If your order hasn't arrived within the expected delivery timeframe, we recommend checking your tracking information first for the latest updates.

If you need further assistance or your tracking information hasn't been updated, please contact our friendly team on 1300 725 661. We'll be happy to investigate for you.

We work hard to keep shipping costs competitive while ensuring your orders arrive as quickly and safely as possible.

We deliver within Australia only. Delivery fees depend on your location.

Important delivery information:

• Delivery prices are based on one box. Additional boxes may incur extra freight charges.
• Bulky or heavy items, including bulk bed rolls and furniture, may attract additional costs.
• Our team will contact you if your order requires additional freight charges.
• We strongly recommend providing a business address where someone is available between 9am and 5pm to accept and sign for deliveries.
• Include your business name and any relevant delivery instructions to help the courier locate you.

Authority to leave may be available, depending on the courier and delivery location. Please keep the following in mind:

• Authority to leave is not permitted on your first order with Salon First.
• We highly recommend providing a delivery address where someone will be available to receive and sign for your parcel.
• Different freight companies have different rules, and some may not accept authority to leave requests.
• Authority to leave is at your own risk.
• The driver may choose not to leave a parcel if the location is considered unsafe, including due to weather or theft risk.
• If re-delivery is required, an additional fee may apply.

If you've ordered the wrong item, please contact us within 7 days of receiving your order.

Eligible unopened and unused items may be returned for an exchange or store credit. Freight costs are not included.

Please note:

• Returned items must arrive in their original condition.
• Items must be packed securely to prevent damage during transit.
• Sale items cannot be returned unless required by Australian Consumer Law.
• Due to storage requirements, glues and sable brushes cannot be returned for change of mind.

These conditions do not affect your rights under Australian Consumer Law.

We accept the following payment methods:

• Visa
• Mastercard
• American Express (Amex)
• Google Pay

For orders placed over the phone, we also accept payment by direct bank deposit.

Please note that we do not accept cheques.

We do not accept Afterpay.

However, you can pay using your Zip Visa Card wherever Visa and Mastercard are accepted.

All Zip payment plans and repayments are managed directly through Zip.